Elsmere Education Status

Minor Service Outage

Salesforce Services Partial Outage

Salesforce SHAREDSERVICES Operational

EPaaS Backup Services Operational

Salesforce NA233 Operational

Salesforce NA253 Operational

Salesforce NA236 Partial Outage

Salesforce NA245 Operational

Omni Channel Communication Services (Forms, Email, Chat, Phone, SMS/MMS, etc.) Operational

Ring Central Services Operational

Salesforce Marketing Cloud Operational

Mogli (SMS/MMS) Operational

TypeForm Operational

Integrated Event Services (Virtual & In-Person) Operational

Zoom Zoom Events Operational

Zoom Zoom Video Webinars Operational

Calendly Services Operational

Eventbrite Services Operational

Call Center Services Operational

Call Center Lead Management Services Operational

Call Center Dialer Services Operational

Elsmere Insights Services Operational

Microsoft Power BI Operational

IronForge Datalake Services Operational

EPaaS Support Help Center Operational

Service Portal Site Operational

Jira Service Management Jira Service Management Web Operational

Jira Service Management Jira Service Management Email Requests Operational

Jira Service Management Authentication and User Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

Education Cloud Instance Access

Resolved - This issue has been resolved.
The support teams will now work to clear the API backlogs all activity is expected to be in EPaaS and refreshed in Insights reporting by 4:30PM MT.
Mar 31, 09:14 MDT

Monitoring - Salesforce has implemented a solution. We are now monitoring as it percolates through to environments.
Mar 31, 09:05 MDT

Update - The underlying configuration issue has been identified. We are continuing to work with our Salesforce partners to resolve the issue. next update at 9:00 AM MT.
Mar 31, 07:25 MDT

Update - We are continuing to work with our Salesforce partners to resolve the issue. next update at 7:30 AM MT.
Mar 31, 05:24 MDT

Identified - The resolution implemented regressed and some users are being presented with the following error:
"Review the errors on this page: Storage Limit Exceeded"

We are actively working with our partner Salesforce on resolution.
Mar 30, 23:26 MDT

Monitoring - A fix has been implemented in partnership with Salesforce. Some Education Cloud instances may see a trial banner appearing in the top bar. This is an interim solution and no action is needed. That bar is expected to be removed by EOD Tuesday, April 1. We will continue to maintain this issue in a monitor stage until it is removed. No other updates are expected until then.

Both Elsmere and Salesforce appreciate your patience while this issue was investigated, identified, and resolved.
Mar 30, 16:18 MDT

Update - We are continuing to work with our Salesforce partners to resolve the issue. Several clients’ instances have returned to normal service. We expect our next update at 5PM MT.
Mar 30, 14:50 MDT

Update - The underlying issue has been identified. We continue to work with Salesforce Support to resolve the issue.
Mar 30, 12:24 MDT

Update - We are continuing to work on a fix for this issue.
Mar 30, 10:36 MDT

Identified - We are working on restoring access to several Education Cloud instances that were incorrectly configured by the Salesforce Corporate Support team. We will provide next update at Noon MST.
Mar 30, 10:35 MDT

Mar 30, 2025

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.